This page provides information for either new subscriptions of the sqlReports Subscription or the sqlExports Subscription, or for renewal of the subscriptions.   You do not need to puchase the sqlReports Subscription in order to use sqlReports - you can use the free version, sqlReports Classic, if you just plan to use sqlReports in the admin portal.  If you're not ready to order but are wondering about pricing, the prices can be found on the Subscription Pricing page.

Subscriptions are not sold to any district that employs anyone who has violated the Terms of Use of the site, regardless of where they were working when the violation happened.


1 - Email Matt (matt @ freundresources.com) the following information and the screenshot mentioned in #2.  This information will be used in a quote that is emailed to the person requesting the quote (not providing the following will delay the quote until the information is received):

a - What is the name of the school district or organization?

b - Which of the following subscription(s) that are you considering ordering or renewing?

  • sqlReports Subscription - includes sqlReports Premium and it's add-ons, and access to all the reports and KB articles on the site
  • sqlExports Subscription - access to sqlExports Pro, subscription is only sold on a renewal basis (no new subscriptions are being sold at this point) to self-hosted customers due to how it works (see the FAQ on the sqlExports Subscription page for more information)

c - Are you exempt from state sales tax information?   If you're not sales tax exempt and based in the United States, please provide the zip code of the billing address that appears on the Purchase Order.   If your district or organization is not based in the United States, please provide the name of the country where you're located. 

d - Invoices based on Purchase Orders will be emailed unless specified otherwise* - please provide the email address of the person who should receive the invoice. 

*If your organization does not accept emailed invoices, please indicate so when requesting a quote.  In those cases, an emailed Purchase Order will not be honored, and your organization will need to mail the Purchase Order to the address on the quote and include a self-addressed envelope to be used for the return mailing of an invoice.


2 - Attach the following screenshot to the email:

Attach a screenshot like below that shows the number of active students on your server.  The screenshot will be pasted into the quote to show proof of the number of active students.  No other screenshots are accepted and sending screenshots besides the ones below will delay the quote until the correct screenshot is received.

Subscriptions are sold based on the total number of active students on your server because sqlReports is used by all users with access to the server, and thus any reports or files from this site will be used by all users in the district.   Pricing amounts used in quotes can be found here.

(Please note the screenshots below are fictional and are meant to only provide examples of what to send.  Do not send the screenshots below, but rather send a screenshot of the actual data from your server instead.  The only information used from the screenshot is the number of active students.)

activestudentsscreenshot


Look in the following area for the data for the screenshot:

  • Go to System > System Settings > Server Statistics and look for the Startup tab at the top of the page.  The number of active students line can be found about halfway down the first section under the Startup tab.   It's located between the 'XSS Scanning Enabled?' and 'Number of Schools' lines.  Here is a screenshot of where to look:

serverstats

  • For users of 12.1.1 and earlier versions - go to System > System Settings > Server Statistics and scroll to the bottom of the page (there are no separate tabs like above) and look for the PowerSchool Statistics section.  The number of active students line is about halfway down in the first set of lines.


Numbers will be checked at random and if it's found at some point in the process that an incorrect number was given, any quotes will be nullified and new ones will be issued.  If the discrepancy is discovered later on, accounts and support will be suspended until payment for the actual number is received.


3 - Once all the information has been received from Steps 1 and 2, Matt will prepare an official quote and email it to you asap or within 24 hours.   There may be a delay if it's a weekend or Matt is traveling. 

Please be sure your email address accepts PDF files and that email from freundresources.com is not treated as spam.  All amounts listed on the quote will be in US Dollars.   Any vendor documentation that is required - W-9, vendor application, etc. - must be requested for prior to the PO being sent.  Failure to do so will release Freund Resources from any requirement to provide such documentation.

Quotes for new subscriptions or expired subscription expire after 30 days.  Quotes for renewals expire when the current subscription expires.   Quotes will not be honored once they have expired.


4 - Subscriptions will start or renew when either 1) a Purchase Order (PO) is received, or 2) if there's no PO used, when payment is received by check or district credit card.

For new orders or expired subscriptions, once either a PO is received and accepted, or payment is made if there's no PO used, the customer will have access to the parts that come with the subscription.  (A PO is a binding agreement to pay at some point, but in the absence of a PO, payment is required first to complete the transaction.)  For new subscripitons, an account for the initial contact will be created on the site and the person will receive emails with login information and information on how to use the site.   Expiration dates for orders will be added to the account information and will be available to users when they login.

An invoice will be created and emailed to the person mentioned in Step 1d above.   Since there's no physical delivery of a product, invoices will only be sent by email unless the customer requests it to be mailed instead.  In those cases, the customer will need to mail the Purchase Order to the address on the quote (no emailed PO's will be accepted in those cases) and include a self-addressed envelope to be used for the mailing of the invoice. 

All invoices will be Net 45 and all amounts listed on the invoice will be in United States (U.S.) dollars.  Acceptable forms of payment are:

  • U.S. Customers - by check drawn on a U.S. bank or payment using a district credit card* or PayPal
  • Non-U.S. Customers - payment using a district credit card* or PayPal

*For credit card payments, the invoice emailed to the person mentioned in Step 1d above will have a link to a secure web site where one pays by credit card.  No credit card numbers are stored on the FreundResources.net web site.

Banking information for Freund Resources will not be shared with anyone due to an increase in ransomware with schools and organizations, therefore, electronic transfer funds or wire transfers are also not accepted.  Personal checks or personal credit cards are not accepted as payment.

If payment is not received in full within 45 days, accounts and support associcated with the order may be suspended until full payment is received.  If an invoice is mailed, the Net 45 will still be enforced based on the invoice date.  Order information and payment history will be available to the customer contact on the Order Information page once they're logged into the site.


5 - all sales are final, no refunds will be issued.   Freund Resources reserves the right to void a quote when necessary.



Frequently Asked Questions

Do the subscriptions start on a specific date?

No, the subscriptions can start at any time and will expire one year later.  For the first year, the start day is when a Purchase Order (PO) is received and accepted, or if no PO is used, when payment is received.  For renewals, another year is added to the subscription when a PO is received and accepted, or if no PO is used, when payment is received.

Do the subscriptions automatically renew?

No - customers are not automatically billed for renewals, but rather are given the choice to decide if they wish to renew.  The contact person for the subscription will receive an email notifying them of the expiration a couple months ahead of time (see below).

How do I know when my subscription expires?

After you login you should see a grey box on the login landing page with the information.  You can also check the Order Information page under the Login menu and see the information there.

What happens if I don't renew?

You'll still be able to login to the site to access the Order Information under the Login menu.  However, you'll no longer have access to the content that comes with a subscription, and you'll no longer receive any support for any of the downloads you're using.   You can still use any content you downloaded, but you will still be bound by the Terms of Use of this site and are not allowed to share any content you downloaded with anyone outside your district.

Will I receive reminders about renewing?

Yes - you will receive an email approximately two months prior to the expiration date.  The emails will come from Matt's freundresources.com email address, so please make sure email from that email address and domain are not being blocked.  The date emails are sent will added to the Order Information page as well, so if you see an email was sent, but you did not receive anything, please contact Matt.

I received a reminder - how do I renew?

Please follow the steps mentioned in the email.

Do I need to wait until something expires before renewing?

No - you can renew at any time.

How much does it cost to renew?

It depends on the the number of students.  For the sqlReports Subscription, see the price quide Subscription Pricing page  For the sqlExports Subscription, the cost is 5 cents per active student.

Are enrollment numbers for the first year used in following years?

No - when it's time to renew, the district must provide a screenshot of the total number of active students at the time (see 1a above) and pricing will be based on that screenshot.

Is there a place to find information on previous orders?

Yes - click on the Order Information link under the Login menu and you'll see your order history.  The information will only appear for the primary contact.

Can I let something expire and then renew it at a later date if I change my mind?

Yes - you can renew at any time and will still be eligible for renewal pricing at that time.

Can my business buy a subscription?

Only if your business operates schools, such as charter schools.

Can I buy a subscription through a reseller?

No - Freund Resources is the sole provider and if a sole source letter is needed, please let Matt know.

Can I pro-rate a subscription?

It depends on the subscription (first year vs renewal).  Please contact Matt for more information.

We don't use Purchase Orders - what do we do?

You can still purchase or renew a subscription by following Steps 1 and 2 above, but the subscription will only start or renew once payment is received after a quote has been sent.  A purchase order is a binding agreement to pay at some point, but in the absence of a purchase order, payment is required to complete the transaction.

 

Page last updated on July 14, 2022.

 

 

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